On Saturday, September 24, we are scheduling an upgrade to the firewalls in our Sterling Forest Datacenter between 5:00 AM – 11:00 AM EDT (10:00 AM – 4:00 PM GMT). During this time, the following applications will be unavailable: Aura, BrandOcean, Prisma, Radia, and Spectra DS.
Click here for more details.
Mediaocean is committed to providing outstanding customer service. As part of this commitment, we have transitioned to a new service platform.
For a brief video tour, click here. We have also created a handy quick card for your convenience, which you can find here.
Click here for support contacts and system hours and system contacts.
We are now offering Prisma: Introduction to Digital Campaign Management (Spectra DS and OX users) and Prisma: Campaign Optimization and Reconciliation (Spectra DS users only) as in-person sessions beginning in August.able from 9 am to 7 pm Eastern time (to 5 pm for Finance and Canadian Spot).
Chat support is now available from within the Prisma, Aura, Optica, Spectra AV, and Spectra OX platforms! Click here for more details or click Chat on the right side of the page.
Chat support is available from 9 am to 7 pm Eastern time (to 5 pm for Finance and Canadian Spot).